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Hennlich, Industrijska d.o.o.

Stupničkoobreška 17

Stupnički Obrež

10255 Gornji Stupnik

+385 1 3874334
+385 1 3874336
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Criticism / complain about igus®

How can we improve things for you? Help us to enhance your satisfaction by answering the following questions. Your opinion is crucial.
We do not want to encroach your time you already help us with the answering of the first four questions.

1. Compared to your best supplier - how would you rate igus®? 10 = very good....1 = very poor
 10   9   8   7   6   5   4   3   2   1

2. Do you like calling igus®? 10 = very much...1 = not at all
 10   9   8   7   6   5   4   3   2   1

 
3. How likely is it that you would recommend igus®? 10 = very likely...1 = not likely
 10   9   8   7   6   5   4   3   2   1

4. In which of the following points are you of the opinion that igus® can improve?
 Delivery times
 Availability by telephone
 Prices
 Quality
 Friendliness of employees
 Other
 

5. In which of the following points are you satisfied with igus®?
 Delivery times
 Availability by telephone
 Prices
 Quality
 Friendliness of employees
 Other
 

6. Do you feel that you are well informed by igus® about news, new products, trade show dates?
too much
 just right
 not enough
I would like more information...
 ...in print form (catalogs, flyers, information by post)
 ...in digital form (internet, information by email)

7. Which product groups have you or your company ordered from igus® in the past?
 e-chains® and e-chainsystems®
 chainflex® cables
 Plain bearings (in general)
 iglidur® plain bearings
 igubal® spherical bearings
 drylin® linear bearings

8. Who was your contact person at igus®?
 Sales representative
 Product manager
 Order handling
 Other
 No contact
Name of the contact person: 

9. What is your position at your company?
CEO
Development/Design
Purchasing
Other

Would you like to tell us anything else?

Thank you for completing our customer survey! You can submit your survey at the bottom of the page or yet us know your address.
 
Your, igus® GmbH

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